Adnet Hours and Information

Adnet's Hours of Operation:  

We are open Monday to Friday.  We are closed, or have limited service, on Canadian Holidays. (click here)

Website Updates:    
    3:30 am – 6:00 pm Pacific time
    6:30 am – 9:00 pm Eastern time
Main Office:              
    8:00 am – 6:00 pm Pacific time
    11:00 am – 9:00 pm Eastern time

Web Site Content Updates:  

Our Updates department can help you with changes to the content of your website, including broadcasts and broadcast email lists.

Normal Updates - We always process all updates as promptly as we can, but please allow up to 3 business days for processing.  Large or complicated projects may take longer. 
News Releases - News Releases are posted on your website and/or disseminated to your email list within 1 hour of receipt (during our hours of operation).  Large or complicated News Releases may take longer.  If your News Release is for posting and/or dissemination after our hours of operation, please get them to us by 5:00 p.m. Pacific Time.  Please ensure “News Release" and your Company Name are in the subject line of your email. 
Other Urgencies - We try to accommodate your Urgent requests whenever possible.  We must be notified of the urgency otherwise it will be queued in order of receipt, and it will be completed within the normal 3 day processing time.  Please ensure "Urgent" is in the subject line of your email.
Technical Support: 

Our Technical Support department can help you with issues related to e-mail, domain name registrations, DNS settings, account login information, FTP accounts, and most other matters not related to changes to your web site.

Phone Numbers

During office hours
    Telephone: 604.669.2041 
    Toll Free: 800.307.8730
    Facsimile: 604.669.2071 

Emergency/After hours  
    Website Updates: 778.892.4110 (added charges will apply)
    Website or email down: 604.454.1155
    Other: 604.836.9595

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